ted Terms of sale
These terms tell you who we are, how we will provide our products to you, how to return the products, what action to take if there is a problem, alongside other important information.
In these Terms of Sale ‘we’, ‘us’ and ‘our’ means The Experience Department Ltd a company registered in England and Wales under company number 4111408. Our registered office is at
Unit D Mill Court, Featherstone Road
Milton Keynes, Buckinghamshire
MK12 5EU, United Kingdom
‘You’ means the person who has placed an order with us. These Terms of Sale outline the conditions on which we supply products to you from our website, social media channels and other digital platforms, collectively referred to as our ‘channels’.
Please read these terms and conditions carefully before you submit your order to us. These terms tell you who we are, how we will provide our products to you, how to return the products, what action to take if there is a problem, alongside other important information.
Our registered office is
Unit D Mill Court, Featherstone Road
Milton Keynes Buckinghamshire
MK12 5EU, United Kingdom
How to contact us
To contact us, please email firstname.lastname@example.org If we need to contact you, then we will do so by telephone or by emailing you using the address provided to us.
Acceptance of these terms
Changes to these terms
These terms are subject to change and we may modify, alter or update them at any time, so please check this page regularly. If you place an order, you are accepting and agreeing to comply with the latest version of these terms.
Our contract with you
The images of the products on our website are for illustrative purposes only, and your product may vary slightly. We make every effort to display the colours of products accurately, however we cannot guarantee that every device will display the colours as a true reflection of the product. Packaging of your product may vary from that shown in images on our website or channels.
You will receive a confirmation email once your order has been received, at which point a contract will come into existence between you and us. Within that email will be your order number, which you will need to refer to whenever you contact us about your order.
If we are unable to accept your order for any reason, we will inform you of this in writing at the earliest opportunity and will not charge you for the product. For instance, this may be because the product is out of stock.
We only accept orders from the United Kingdom. If you are an international customer and would like to order from us, please get in touch via email to email@example.com.
Price and payment
The price of our products is the price shown on the order pages when you place an order, and includes VAT and other goods and services tax, but excludes delivery charges. We take all reasonable care to ensure that the price of the product advised to you across all other areas is correct.
Despite our best efforts, it is always possible that some of our products are incorrectly priced. If the correct product price is higher than that stated to you at the point of your order submission, we will contact you for your instructions before we accept your order. We reserve the right to alter our prices at any time.
We accept payments via PayPal and Shopify Pay. You must pay for the products before we dispatch them.
We reserve the right to verify credit or debit card payments before accepting your order. Your order may be cancelled or suspended if your payment method cannot be verified, is invalid, or is otherwise unacceptable. It is your responsibility to resolve any payment issues.
The delivery cost of your order will be displayed to you on the order page.
We will deliver the product to you as soon as reasonably possible. Please allow up to five working days (working days are classed as Monday to Friday, excluding UK Bank Holidays and Public Holidays) for standard deliveries. These delivery times are estimates only. If you are not at the delivery address when delivery is attempted and the products cannot be posted through your letterbox, we will ask our delivery partner to leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and our rights in relation to the ending of the contract (see below) will apply.
If the supply and delivery of your order is delayed by an event which is outside of our control then we will contact you to let you know and will take steps to minimise the effect of the delay. If it is likely that there may be a substantial delay, you may contact us to cancel your order for any products you have paid for but not received (see the cancelling your order section below).
Product(s) you have ordered will become your responsibility from the time we deliver them to the address you gave us or you have collected them from us or our delivery partner and that is the point at which you will own the relevant product(s) provided that we have received your payment in full.
Changing your order
If you wish to make a change to your order, please contact us at the earliest opportunity.
We will then let you know if the change is possible, and whether the price, delivery date or any other factors of your order have altered as a result. Once these alterations have been confirmed, you will then need to confirm whether you wish to go ahead with the change.
Your rights to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back);
(b) If you want to end the contract because of something we have done or have told you we are going to do, see below;
(c) If you have just changed your mind about the product, see below. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see below. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation.
The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; (c) there is a risk that supply of the products may be significantly delayed because of events outside of our control; (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or (e) you have a legal right to end the contract because of something we have done wrong. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms of Sale. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(f) digital products after you have started to download or stream these; or
(g) any products which become mixed inseparably with other
items after their delivery. How long do I have to change my mind? You have 30 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for.
If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: (h) Email us at firstname.lastname@example.org. Please provide your name, home address, order number and, where available, your phone number and email address. (i) Log your returns on the returns page of the online shop Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.
Please email us at email@example.com. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
When we will pay the costs of return. We will reimburse the costs of return:
(a) if the products are faulty or misdescribed; or (b) if you are ending the contract because we have told you of an upcoming change to the product or these Terms of Sale, an error in pricing or description, a delay in delivery due to events outside of our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below. Deductions from refunds if you are exercising your right to change your mind.
If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. When your refund will be made.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then if we have not offered to collect them, your refund will be made within 7 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
Our rights to end the contract
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if: You must compensate us if you break the contract. If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email our customer service team at firstname.lastname@example.org. Summary of your legal rights. See below for a summary of your key legal rights in relation to products supplied by us. Nothing in these Terms of Sale will affect your legal rights.
Summary of your key legal rights:
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
a) If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
b) If your digital content is faulty, you’re entitled to a repair or a replacement.
c) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
d) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
Other important terms
We only supply products for domestic and private use. If you use the product for any commercial, business or resale purpose, we have no liability to you including but not limited to any loss of profit, loss of business, business interruption, or loss of business opportunity. If you’d like to work with us as a licensee, please read our licensing enquiries.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms of Sale operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing the contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Sale, or if we delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These Terms of Sale are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
About us The Experience Department is operated under license by RWS
Our registered office is at
Unit D Mill Court, Featherstone Road
Milton Keynes Buckinghamshire
MK12 5EU United Kingdom
The important parts
How to contact us
Changes to these terms
These terms are subject to change and we may modify, alter or update them at any time, so please check this page regularly. If you continue to use our channels, you are accepting and agreeing to comply with the latest version.
How we use your personal information
Our position (and that of any identified contributors) as the authors of content on our channels must always be acknowledged and credited. Use of content on our channels is only permitted with our prior written permission. Unauthorised use, copying, publication, uploading, framing, posting, downloading, transmitting, distributing or other misuse of our websites is strictly prohibited.
We reserve all our rights in relation to the channels and their contents. We may transfer our rights and obligations to anyone without your permission.We may update and change our channels from time to time to reflect changes to our products, our users’ needs and our business priorities. Our channels are made available free of charge. We do not guarantee that our channels, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our channels for business and operational reasons.
Do not rely on information on this site
The content on our channels is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our channels.
Although we make reasonable efforts to update the information on our channels, we make no representations, warranties or guarantees, whether express or implied, that the content on our channels is accurate, complete or up to date.
We may run competitions via our channels. By taking part in any such competition, you agree to be bound by the relevant competition terms and conditions and any other specific rules which may apply. We reserve all our rights to change or alter these terms and conditions at any point, without your permission.
Accessing our channels
We advise parents or guardians who permit their children to use our channels that it is important to communicate about their safety online. If you permit a child to use a device to access, view or listen to content on our channels you are solely responsible for deciding whether or not that content is appropriate for that child.
Our channels are directed to people residing in the United Kingdom. We do not represent that content available on or through our channels is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
Viruses and bugs
We do not guarantee that our channels will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our channels, and you should use your own virus protection software. You must not misuse our channels by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our channels, the server on which our channels are stored or any server, computer or database connected to our channels.
We will report any attacks to the relevant law enforcement
authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our channels will cease immediately.
Linking to our channels
You may link to our channels, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part unless we have given written permission to do so.
You must not establish a link to our channels on any website that is not owned by you.
We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our channels other than that set out above, please head to our Licensing Enquiries page. The websites we link to Across our channels, we may link to other sites, platforms and resources provided by third parties. These links are provided for your information only.
We are not responsible for any sites, platforms or resources we link to, and the information you access and obtain from them. We recommend that you check the privacy and security policies and procedures of each and every other site, platform and resource that you access.
Our responsibility for loss or damage suffered by you Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms of Sale.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our channels or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: Use of, or inability to use, our channels; or use of or reliance on any content displayed on our channels.
In particular, we will not be liable for:
Which country’s laws apply to any disputes?